Compliance and legal
At Easy Loans, we aim to operate transparently, responsibly and in accordance with the rules that apply to our business. This section contains important information about how we provide our service, protect your personal information and handle any concerns you may have.
Policy Documents
Please take the time to read these documents before using our service. You can contact us if you have any questions about our policies or how they apply to you.
Privacy
Our Privacy Policy explains how we (Easy Loans) collects, uses, stores and protects your personal information when you use our website or apply using our service. It also outlines your data protection rights and how you can contact us with any questions.
Terms and conditions of use
Our Terms and Conditions explain the rules that apply when you use this website and loan service. They outline our role as a credit broker, your responsibilities as a user, and important limitations relating to the information and services we provide.
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Complaints - starting a dispute
Our Complaints Policy explains how to raise a concern about the service you have received, what information to provide and how your complaint will be handled. It also outlines the timescales for receiving a response and the further options available if you remain dissatisfied.
How we are paid
Our "How We Are Paid" page explains that there is no charge for using our service. It sets out how we may receive a commission from a lender or another credit broker when we make a successful introduction, whether this varies between providers, and how you can ask us for further information about the commission we may receive.
Regulatory Information
Our Regulatory Information page provides details about our company, FCA authorisation, data protection registration and status as a credit broker rather than a lender.
Responsible Borrowing
Our Responsible Borrowing page provides practical information to help you consider whether a loan is suitable and affordable. It explains the potential consequences of missed payments, encourages careful budgeting and signposts free, independent sources of debt advice and financial support if you need help.